FAQs

ARE THERE ANY REFUNDS?

EFFECTIVE DATE 05/01/2024

At J M JEWELERS LLC, WE TAKE PRIDE IN THE QUALITY AND CRAFTMANSHIP OF OUR CUSTOM GRILLZ AND JEWELRY. DUE TO THE PERSONALIZED NATURE OF THESE ITEMS, ALL SALES ARE FINAL. WE DO NOT OFFER REFUNDS ON ANY CUSTOM GRILLZ OR JEWELRY PURCHASES. HOWEVER IF YOUR PRODUCT ARRIVES DAMAGED OR DOES NOT MEET OUR QUALITY STANDARDS, PLEASE CONTACT US WITHIN 7 DAYS OF RECEIPT SO WE CAN ADDRESS CONCERNS.

FOR NON-CUSTOM ITEMS, RETURNS MAY BE CONSIDERED UNDER THE FOLLOWING CONDITIONS.

  1. ITEMS MUST BE RETURNED IN THEIR ORIGINAL CONDITION AND PACKAGING BY 30 DAYS RECEIPT.

  2. PROOF OF PURCHASE IS REQUIRED FOR ALL RETURNS.

  3. REFUNDS WILL BE PROCESSED TO THE ORIGINAL METHOD OF PAYMENT, EXCLUDING ANY SHIPMENT AND HANDLING FEES.

J M JEWELERS LLC RESERVES THE RIGHT TO REFUSE RETURNS THAT DO NOT MEET THESE CONDITIONS.

what is considered j m jewelers llc quality standards quality standards?

METALS- PREMIUM 925 STERLING SILVER AND SOLID GOLD

GEMSTONES- SELECTION INCLUDES NATURAL DIAMONDS, LAB DIAMONDS, VVS MOISSANITE, AND TOP GRADE AAAA+ CZ IN MULTIPLE COLORS ALSO NATURAL GEMSTONES (AMETHYST GARNET TOPAZ ECT.)

BRACELETS- CUSTOMIZABLE WITH 925 SILVER OR SOLID GOLD, ADORNED WITH YOUR CHOICE OF NATURAL GEMSTONES , NATURAL DIAMONDS, LAB DIAMONDS , MOISSANITE, OR CZ. CUSTOM GRILLZ AND JEWELRY ARE NON-REFUNDABLE.

“UNLEASH YOUR INNER LEGEND”

LET US CRAFT A SYMBOL OF YOUR UNIQUE JOURNEY, WHERE YOUR EXTRAORDINARY VISION IS CAST INTO TIMELESS PIECES.

IS YOUR GOLD REAL SOLID GOLD?

ABSOLUTELY! OUR GOLD IS 100% LEGITIMATE AND SOLID. IT CAN PASS THE SCRATCH TEST AND THE GUN TEST FOR ALLOY COMPOSITION. FEEL FREE TO TAKE IT YOUR LOCAL JEWELRY RETAIL STORE OR JEWELER TO VERIFY IT’S AUTHENTICITY.

HOW LONG IS THE TURNAROUND TIME?

OUR TURNAROUND TIME IS 2 TO 3 WEEKS FOR ALL CUSTOM GRILLZ. HOWEVER, YOU CAN OPT TO SKIP THE LINE BY PAYING AN EXPEDITED FEE. MORE INFORMATION ABOUT THIS SERVICE IS IN OUR DISCLAIMER PAGE.

ARE THERE ANY DEALS AVAILABLE ON ANY ITEM?

YES WE CAN, DEPENDING ON THE ITEM. IF IT’S GRILLZ YOU’RE LOOKING FOR, WE’RE MORE THAN WILLING TO HAVE A CONVERSATION TO WORK WITHIN YOUR BUDGET, AND ENSURE YOU’RE SATISFIED WITH YOUR PURCHASE.

IS JM JEWELERS A LEGITIMATE BUSINESS?

WE ARE 100 % LEGITIMATE. WE HAVE A ROSTER OF CELEBRITY CLIENTS WHO VOUCH FOR OUR AUTHENTICITY AND QUALITY. CHECK OUT THE GLOWING REVIEWS ON OUR HOMEPAGE, INCLUDING ONE FROM KRYSTALL POPPIN.